Refund policy
Effective Date: May 7, 2026 Last Updated: May 7, 2026
At Thermo Burn, operated by Development Player League Inc, your satisfaction matters to us. This Refund and Return Policy explains when and how you may return a product and request a refund.
1. 30-Day Return Window
You may request a return within 30 days from the date of delivery. Requests submitted after 30 days are not eligible for a refund or exchange.
2. Eligibility for Returns
For health, safety, and hygiene reasons, returns of dietary supplements are subject to strict conditions:
2.1 Unopened Products
- Must be in original, sealed packaging with all factory seals intact.
- Must be in resalable condition.
- Must be returned with the original invoice or order number.
2.2 Opened or Used Products
- Generally not eligible for return due to safety regulations governing dietary supplements.
- Exception: If the product arrives damaged, defective, or you experience a verified adverse reaction, contact us within 7 days of delivery (see Section 5).
2.3 Non-Returnable Items
- Promotional or free items
- Items marked "Final Sale"
- Bundles or kits with any opened component
- Products purchased from third-party resellers (we only accept returns of products purchased directly from thermoburn.com)
3. How to Request a Return
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Email us at within 30 days of delivery with:
- Your order number
- The product(s) you wish to return
- Reason for the return
- Photos (if the product is damaged or defective)
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We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and return shipping instructions.
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Do not ship items back without an RMA. Returns received without prior authorization will not be processed.
4. Return Shipping
- Customer-initiated returns (change of mind, ordered wrong product): the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we are not responsible for items lost in transit.
- Damaged or defective products: we will provide a prepaid return label at no cost to you.
- Original shipping fees are non-refundable unless the return is due to our error or a defective product.
5. Damaged or Defective Products
If your order arrives damaged or you receive the wrong item:
- Contact within 7 days of delivery.
- Include photos of the damaged product, packaging, and shipping label.
- We will replace the item at no cost or issue a full refund, including original shipping.
6. Adverse Reactions
If you experience an adverse health reaction:
- Discontinue use immediately and seek medical attention if needed.
- Contact us at within 14 days with a description of the reaction and, if available, documentation from a healthcare provider.
- We review these cases individually and may, at our discretion, offer a refund or replacement.
This does not waive the health disclaimers in our .
7. Refund Processing
Once we receive and inspect your returned item:
- We will notify you of approval or rejection within 3 business days.
- Approved refunds are processed to your original payment method within 5–10 business days.
- Depending on your bank or credit card issuer, it may take an additional 3–10 business days for the refund to appear in your account.
- A refund confirmation email will be sent once the refund is issued.
8. Exchanges
We currently process exchanges as a return + new order:
- Initiate a return following Section 3.
- Place a new order for the desired product.
- The original order will be refunded once the returned item is received and inspected.
This ensures the fastest delivery of your replacement product.
9. Order Cancellations
- Orders may be cancelled within 2 hours of placement by emailing with your order number.
- After 2 hours, the order may have already entered fulfillment and cannot be cancelled — you may follow the standard return process once the package arrives.
10. Subscription Orders
If you are enrolled in a subscription program:
- You may cancel or pause your subscription at any time from your account dashboard or by contacting .
- Cancellation requests must be received at least 3 business days before the next billing date to prevent the next shipment.
- Already-shipped subscription orders are subject to the standard return policy above.
11. Chargebacks
If you have a concern about a charge, please contact us before initiating a chargeback with your bank — most issues can be resolved quickly. Unauthorized chargebacks for valid orders may result in account suspension and collection action.
12. Contact Us
For all return, refund, and cancellation requests:
Development Player League Inc 714 Hunters Trail Glendora, CA 91740 United States Email:
We respond to inquiries within 2 business days (Monday–Friday, excluding U.S. holidays).