Contact information
Contact Us
We're here to help. Whether you have a question about your order, our products, or anything else, our team is ready to assist.
Customer Support
For all general inquiries, order questions, returns, and product information:
Email: Response Time: within 2 business days (Monday–Friday) Hours: Monday–Friday, 9:00 AM – 5:00 PM Pacific Time (PT) Closed: Saturdays, Sundays, and U.S. federal holidays
Mailing Address
Development Player League Inc 714 Hunters Trail Glendora, CA 91740 United States
Please do not send returns to this address without first requesting a Return Merchandise Authorization (RMA). See our for instructions.
What to Include in Your Message
To help us assist you faster, please include:
- Your order number (if applicable)
- The email address used at checkout
- A clear description of your question or issue
- Photos (if reporting damaged products or shipping issues)
Common Topics
| Topic | Where to Look First |
|---|---|
| Order status & tracking | Check your shipping confirmation email or our |
| Returns & refunds | See our |
| Subscription management | Log into your account dashboard, or email us |
| Product ingredients & usage | See the product page on thermoburn.com |
| Health & safety questions | Consult your physician — see our , Section 2 |
| Privacy & data requests | See our or email us |
Specialized Inquiries
| Department | Use For | |
|---|---|---|
| Customer Support | Orders, returns, product questions | |
| Privacy / Data Requests | CCPA, GDPR, account deletion | |
| Legal / DMCA | Copyright claims, legal notices | |
| Wholesale / Partnerships | Bulk orders, retail partnerships | |
| Press / Media | Interview and media requests |
If you have separate departmental inboxes set up, replace these with the appropriate addresses (e.g., privacy@, legal@, wholesale@, press@).
Important Notes
- Health emergencies: if you are experiencing a medical emergency, call 911 or your local emergency services immediately — do not email us.
- Do not send sensitive personal information (full credit card numbers, social security numbers, passport numbers) by email. We will never ask for this information via email.
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Phishing warning: communications from Thermo Burn will only come from
@thermoburn.comaddresses. If you receive a suspicious email claiming to be from us, please forward it to and do not click any links.
Business Information
- Legal Name: Development Player League Inc
- Brand: Thermo Burn
- Website: thermoburn.com
- Country: United States
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State of Incorporation: California
We aim to make every customer experience a positive one. If for any reason you're not satisfied, please reach out — we'll do our best to make it right.